Monthly Newsletter


March of the Metrics

04

Jul 2017

March of the Metrics

“If you can’t measure it, you can’t manage it.” – Sir John Harvey-Jones Business metrics measure how successful a company is, and how well it is performing. Whilst there are a range of long-standing metrics, some mandatory, for measuring financial and product/service performance and more recently, customer satisfaction, applying metrics to leadership and management performance will be a new and challenging area for many. For...

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Leadership practices that kill productivity

03

Apr 2017

Leadership practices that kill productivity

Leaders are consistently encouraged to set SMART targets with established deadlines and drive for results and improved performance. Yet statistics consistently show that up to 70% of our workforce is disengaged and organisations are spending vast sums annually to fix the problem that is costing them millions in lost productivity. Could a different approach be more effective? Many engagement strategies seem to be under pinned...

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Communicate your business plan

07

Mar 2017

Communicate your business plan

Have you ever wondered how to communicate the essential elements of your business plan to your staff, without complicating things with too much detail? Our downloadable infographic shows you how. Research has shown that presenting the information you wish staff to remember in a simple, colourful infographic that is easily disseminated and displayed can significantly improve retention. Why not give it a try? This infographic...

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The value of complaints

07

Feb 2017

The value of complaints

Recent research suggests that 91% of your customers who feel they have a complaint against the services or goods you have provided, will not make a complaint and simply go elsewhere in future. This means that those who do complain are offering you an invaluable insight into your business, but do you recognise this? Negative reviews from customers about services or products can help a...

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Best wishes for a successful and prosperous New Year

03

Jan 2017

Best wishes for a successful and prosperous New Year

Like many businesses we do not have a financial year that coincides with the calendar year. Nevertheless we still find that New Year is a good time to reflect on the year passed and the year to come. In 2016 we: completed our thirtieth year in business achieved our highest ever turnover. published our third book “The Road Map to Higher Performance” completely refreshed our...

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Personal Profiling

07

Dec 2016

Personal Profiling

To many people, psychometric profiling is a black art which ranks alongside astrology and graphology (analysis of handwriting). However modern psychometric tools are based on mainstream psychological research, empirical studies, and have a proven successful track record. Personal profiling provides an insight into a person’s behavioural and communication styles and the values that drive that behaviour. In today’s increasingly team driven and intimate workplace, leaders...

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Break The Curse of Useless Meetings

01

Nov 2016

Break The Curse of Useless Meetings

Meetings can be a brilliant business tool for making plans and getting things done. You gather together the best minds in the company to brainstorm, discuss, strategise and delegate. Everyone leaves the meeting charged up, focused and ready to make big changes. Good meetings should be short, relevant, efficient and generate real results. The reality is that meetings can be a big drain on company...

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Employee Engagement

03

Oct 2016

Employee Engagement

For the last few years many of our clients have been focused on organisational development – ensuring that their structures and processes were fit for current and anticipated future purposes. Their focus now seems to be changing to employee engagement. So what is it and how do you achieve it? As with many buzz words, there is no one clear definition. Here are four: “Engagement...

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Brexit Offers An Invaluable Leadership Lesson

06

Sep 2016

Brexit Offers An Invaluable Leadership Lesson

70 percent of strategic change efforts fail to meet their targets, a figure that corresponds almost exactly to the percentage of employees who are disengaged at work. The outcome of the Brexit referendum surprised everyone. Although advance polls suggested a close contest, few people really thought that the British public would go against the urgings of the leaders of all the major political parties. They...

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Now That Everyone Is A Leader, Who Is Managing The Business?

02

Aug 2016

Now That Everyone Is A Leader, Who Is Managing The Business?

Henry Kissinger once said “the task of a leader is to get his people from where they are to where they have not been.” Using this definition there are plenty of people with leadership in their titles who are not leading. They are simply administering a legacy they inherited. Equally, there are plenty of people lower in organisations who are making change and leading people...

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