Monthly Archives: February 2017


Seven steps to create a career map

07

Feb 2017

Seven steps to create a career map

“Where do you see yourself in five years time?” must top the list of appraisal questions – and generally receive the vaguest answers! Whilst some people seem to do well by accidentally being in the right place at the right time, most of those who succeed do not leave this to chance. Here is the 7 step strategy they use. Accept responsibility for your development...

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The stages of personal behaviour change

07

Feb 2017

The stages of personal behaviour change

Many organisations change processes in order to improve efficiency and are frequently disappointed when the anticipated benefits do not fully materialise. This is usually because they have not taken steps to change the behaviours of the people performing the processes. Here are some tips to doing this. Stage Actions to take Pre-contemplation (unaware of, or in denial of the position)   Raise awareness of the...

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The value of complaints

07

Feb 2017

The value of complaints

Recent research suggests that 91% of your customers who feel they have a complaint against the services or goods you have provided, will not make a complaint and simply go elsewhere in future. This means that those who do complain are offering you an invaluable insight into your business, but do you recognise this? Negative reviews from customers about services or products can help a...

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