Monthly Archives: July 2017


Could Your Communications be Better?

04

Jul 2017

Could Your Communications be Better?

In just about every organisation we have worked with, staff have commented that communications could be better, but nobody seemed able to describe what “better” might look like! There was one exception. One managing director, after finding that cleaning out his inbox sometimes felt like a full-time job in itself, decided that “better” meant fewer emails. He instigated a campaign with his managers which was...

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Who Coaches The Coach?

04

Jul 2017

Who Coaches The Coach?

Coaching, and to a lesser extent, mentoring, are essential skills of the competent leader and manager, who uses these skills to develop and engage staff in order to achieve higher levels of performance. But who coaches the coach? Being the leader of an SME can be a lonely place! Whilst the coaching of staff by managers is very much an internal process, because of the...

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March of the Metrics

04

Jul 2017

March of the Metrics

“If you can’t measure it, you can’t manage it.” – Sir John Harvey-Jones Business metrics measure how successful a company is, and how well it is performing. Whilst there are a range of long-standing metrics, some mandatory, for measuring financial and product/service performance and more recently, customer satisfaction, applying metrics to leadership and management performance will be a new and challenging area for many. For...

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