Monthly Archives: July 2014


Turning Around Complaints

29

Jul 2014

Turning Around Complaints

Let them rant Don’t interrupt, don’t glower, and don’t judge however wrong or rude they are. Instead, memorise every detail of their grievance, encourage them with open body language, a neutral expression and lot’s of “I’m interested” noises. Say sorry If you’re in the wrong (you’ve overcharged them). Apologise personally and sincerely. If you don’t feel responsible (their ever shifting priorities made delivering on time...

Read More


Worker Centricity

22

Jul 2014

Worker Centricity

CEOs worldwide will adopt a “worker-centric” approach in 2014 to maximise future growth, according to research published by The Conference Board and UK partner, Chartered Management Institute (CMI). The study showed the number one priority for business leaders this year is a reshaping of workplace culture, with employee engagement and better leadership at the core of the plans. CEO Challenge 2014, based on a survey...

Read More


Are You Content In Your Work?

14

Jul 2014

Are You Content In Your Work?

Are you content in your work? Take the test! 1. You win enough money on the lottery to free you from ever having to work again. Would you carry on working anyway (score 1), or resign with relief at the first opportunity (score 2)? 2. Picture yourself in five years’ time. Do you still want to be in the same line of work (score 1),...

Read More